Comparative analysis of the functionality and quality of the interface of chosen applications for ordering food
Maciej Gieroba
maciej.gieroba@pollub.edu.plLublin University of Technology (Poland)
Marek Miłosz
Department of Computer Science, Lublin University of Technology (Poland)
Abstract
In recent years, growing popularity of food ordering apps was noticeable. The COVID-19 pandemic has only accelerated this trend. In Poland, there are a large number of applications that allows to order meals from restaurants. In this article, three of the most popular ones have been selected - UberEats, Pyszne and Glovo. The aim of the research was to determine their functionality and the quality of their interfaces. The method of experimenting with users, who performed the most probable application usage scenarios, during which the time of their execution was measured, and then the SUS method was surveyed was used in the study. The obtained results allowed to determine that it is impossible to indicate the most effective interface in general. Depending on the task, the times of its execution differed significantly. The results of the SUS survey showed that the UberEats app has the best interface quality.
Keywords:
interface quality, user research, scenarios, food ordering apps, SUS methodReferences
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Authors
Marek MiłoszDepartment of Computer Science, Lublin University of Technology Poland
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