Interface usability analysis of selected streaming services in Poland

Mateusz Niemczuk

mateusz.niemczuk@pollub.edu.pl
Department of Computer Science, Lublin University of Technology, Nadbystrzycka 36B, 20-618 Lublin, Poland (Poland)

Paweł Nankiewicz


Department of Computer Science, Lublin University of Technology, Nadbystrzycka 36B, 20-618 Lublin, Poland (Poland)

Małgorzata Plechawska-Wójcik


Department of Computer Science, Lublin University of Technology, Nadbystrzycka 36B, 20-618 Lublin, Poland (Poland)

Abstract

The aim of this paper is to analyse the interface quality of selected services providing video-on-demand on the Polish internet market. Interfaces of three services were evaluated (Netflix, Amazon Prime Video, and Player). The evaluation was conducted using an expert review, an eye-tracking study, and an accessibility assessment using the WAVE web tool. For the study, a research thesis was established – Netflix has the most usable interface among the three streaming portal interfaces studied. As a result of the evaluation of three research methods, the thesis has been confirmed.


Keywords:

usability, accessibility, eye-tracking, expert review, video on demand

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Published
2022-12-30

Cited by

Niemczuk, M., Nankiewicz, P., & Plechawska-Wójcik, M. (2022). Interface usability analysis of selected streaming services in Poland. Journal of Computer Sciences Institute, 25, 371–378. https://doi.org/10.35784/jcsi.3043

Authors

Mateusz Niemczuk 
mateusz.niemczuk@pollub.edu.pl
Department of Computer Science, Lublin University of Technology, Nadbystrzycka 36B, 20-618 Lublin, Poland Poland

Authors

Paweł Nankiewicz 

Department of Computer Science, Lublin University of Technology, Nadbystrzycka 36B, 20-618 Lublin, Poland Poland

Authors

Małgorzata Plechawska-Wójcik 

Department of Computer Science, Lublin University of Technology, Nadbystrzycka 36B, 20-618 Lublin, Poland Poland

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