A comparative analysis of interface quality of mobile access to the services of selected banks

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Published: Dec 30, 2017
DOI: https://doi.org/10.35784/jcsi.615
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DOI

https://doi.org/10.35784/jcsi.615

Authors

Marcin Kurzyna

marcin.kurzyna@pollub.edu.pl

Institute of Computer Science, Lublin University of Technology, Nadbystrzycka 36B, 20-618 Lublin, Poland, Poland
Damian Matysiak

damian.matysiak@pollub.edu.pl

Institute of Computer Science, Lublin University of Technology, Nadbystrzycka 36B, 20-618 Lublin, Poland, Poland
Marek Miłosz

m.milosz@Pollub.pl

Institute of Computer Science, Lublin University of Technology, Nadbystrzycka 36B, 20-618 Lublin, Poland, Poland

Abstract

This paper is focused on comparison of interface quality of mobile access to the services of selected banks. Main factors, which were
used in the comprising process are: safety, availability on the mobile platforms, time and simplicity of task performing, intelligibility, design, comfort, number of functions. Research was made using 4 methods: surveys, corridor tests, expert tests and eyetracking. As a result T-Mobile Banking Services won in three categories: intelligibility, design and simplicity while mBank is better in responsiveness, availability and has more functions to offer

Keywords:

quality of interface; comparative analysis; mobile banking

References

Article Details

Kurzyna, M., Matysiak, D., & Miłosz, M. (2017). A comparative analysis of interface quality of mobile access to the services of selected banks . Journal of Computer Sciences Institute, 5, 159–166. https://doi.org/10.35784/jcsi.615