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Czynniki środowiskowe w miejscu pracy wpływają na produktywność i zadowolenie pracowników, szczególnie w centrach obsługi telefonicznej. Jednym z największych wyzwań we współczesnych biurach jest pokonanie problemów koncentracji na pracy, pomimo negatywnych czynników, takich jak niewystarczające oświetlenie, nieodpowiednia akustyka czy niewłaściwa wentylacja. Wyzwania te wzrastają w rozwiązaniach typu open-plan. Niniejszy artykuł prezentuje studium przypadku z Turcji, które opracowuje strategie poprawy wydajności środowiskowej w centrach obsługi telefonicznej. Inspiracją jest ankieta przeprowadzona wśród pracowników centrum obsługi telefonicznej, identyfikująca istniejące braki w projekcie. Na podstawie wyników obliczono jakość akustyczną fizycznego miejsca pracy, a początkowe wyniki obliczeń ujawniają, że warunki nie spełniają standardów dla centrów obsługi telefonicznej. Autorzy proponują strategie poprawy wydajności akustycznej w miejscu pracy i stosują je do wirtualnego modelu. Wyniki ujawniają, że proponowane rozwiązania pozwalają spełnić standardy. Na podstawie wniosków autorzy sugerują kilka innych strategii poprawy fizycznej jakości środowiskowej miejsca, tworząc tym samym wytyczne do projektowania architektonicznego centrów obsługi telefonicznej. Badanie wykorzystuje informacje z konkretnego przypadku i kontekstu do zaproponowania rozwiązań uniwersalnie stosowalnych. Wypełnia lukę w literaturze, ponieważ stanowi przykład charakterystyki centrów obsługi telefonicznej w Turcji, które dotąd nie były badane.
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