THE IMPACT OF APPLYING UNIVERSAL DESIGN PRINCIPLES ON THE USABILITY OF ONLINE ACCOMMODATION BOOKING WEBSITES
Katarzyna KUREK
Lublin University of Technology, Faculty of Electrical Engineering and Computer Science, Department of Computer Science (Poland)
Maria Skublewska-Paszkowska
maria.paszkowska@pollub.plLublin University of Technology
Mariusz DZIENKOWSKI
Lublin University of Technology, Faculty of Electrical Engineering and Computer Science, Department of Computer Science (Poland)
Paweł POWROZNIK
Lublin University of Technology, Faculty of Electrical Engineering and Computer Science, Department of Computer Science (Poland)
Abstract
One of the concepts of human-computer interaction is the usability of websites, consisting of features such as efficiency, satisfaction, memorability, and learnability. Usability is particularly important in the case of websites that the user is expected to learn on their own. The main aim of this study is to evaluate the usability of user interfaces of websites and, based on this, to find how this evaluation is affected by the application of universal design principles. The objects of the study are two websites, one complying with the principles of universal design - created for the purpose of the study, and the other – an existing commercial website operating in the market, which does not follow these principles. Three hypotheses are defined: 1) effectiveness and efficiency of analyzed websites are higher for a service that followed the principles of universal design than a website that did not comply with these rules; 2) the quality of the user interface is greater for the service fulfilling the principles of universal design; 3) the satisfaction with the interaction with the interface is greater in case of websites conformed to the principles of universal design. The study uses two methods: eye tracking and questionnaires. The experiment involves 10 participants who had to perform a scenario consisting of 10 instructions that involved locating various elements in each of the tested GUI interfaces. The eye activity is recorded using a Gazepoint GP3 HD desktop eye tracker, which makes it possible to determine the effectiveness and efficiency values of using the analyzed interfaces. Each participant was also asked to fill out two questionnaires: the Lublin University of Technology one and the Questionnaire for User Interaction Satisfaction. The study proves the truth of the hypotheses, that is, the positive impact of universal design on the usability evaluation of user interfaces.
Keywords:
accessibility, usability, universal design, eye tracking, WCAGReferences
Abran, A., Khelifi, A., Suryn, W., & Seffah, A. (2003). Usability Meanings and Interpretations in ISO Standards. Software Quality Journal, 11, 325-338.
Google Scholar
Badzio B., Bodziak A., Brodawka B., Buchajczuk K., Skublewska-Paszkowska M., Dzieńkowski M. & Powroźnik P. (2022). Analysis of the usability and accessability of websites in view of their universal design principles. Applied Computer Science, 18(3), 63-85.
Google Scholar
Cao, S., & Loiacono-Mello, E.T. (2021). Perceptions of web accessibility guidelines by student website and app developers. Behaviour & Information Technology, 41, 2616 - 2634.
Google Scholar
Centre for Excellence in Universal Design. (n.d.). What is Universal Design. Retrived May 13, 2023, from https://universaldesign.ie/what-is-universal-design/
Google Scholar
Chin, J. P., Diehl V. A. & Norman K. L. (1988). Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. International Conference on Human Factors in Computing Systems.
Google Scholar
Chynal, P., Falkowska, J., & Sobecki, J. (2018). Web Page Graphic Design Usability Testing Enhanced with Eye-Tracking. International Conference on Intelligent Human Systems Integration.
Google Scholar
Hamid, S., Bawany, N.Z., & Zahoor, K. (2020). Assessing Ecommerce Websites: Usability and Accessibility Study. 2020 International Conference on Advanced Computer Science and Information Systems (ICACSIS), 199-204.
Google Scholar
Hertzum, M. (2010). Images of Usability. International Journal of Human–Computer Interaction, 26, 567-600.
Google Scholar
Kreps, D.M. (2008). How the Web Continues to Fail People with Disabilities.
Google Scholar
Liu, F. (2008). Usability evaluation on websites. 9th International Conference on Computer-Aided Industrial Design and Conceptual Design, 141–144.
Google Scholar
Miłosz, M. (2014). Ergonomia systemów informatycznych. Politechnika Lubelska.
Google Scholar
Nielsen, J. (1993). Usability Engineering. Morgan Kaufmann.
Google Scholar
Schmutz, S., Sonderegger, A., & Sauer, J.S. (2016). Implementing Recommendations From Web Accessibility Guidelines. Human Factors: The Journal of Human Factors and Ergonomics Society, 58, 611 - 629.
Google Scholar
Schmutz, S., Sonderegger, A., & Sauer, J.S. (2017). Implementing Recommendations From Web Accessibility Guidelines: A Comparative Study of Nondisabled Users and Users With Visual Impairments. Human Factors: The Journal of Human Factors and Ergonomics Society, 59, 956 - 972.
Google Scholar
Schmutz, S., Sonderegger, A., & Sauer, J. (2018). Effects of accessible website design on nondisabled users: age and device as moderating factors. Ergonomics, 61, 697 - 709.
Google Scholar
WebAIM (Web Accessibility In Mind). The 2023 report on the accessibility of the top 1,000,000 home pages, Retrived May 13, 2023, from https://webaim.org/projects/million
Google Scholar
Web Content Accessibility Guidelines (WCAG) 2.1. (n.d.). World Wide Web Consortium. Retrived May 13, 2023, from https://www.w3.org/TR/WCAG21/
Google Scholar
Web Design and Applications - Accessability. World Wide Web Consortium. Retrived May 13, 2023, from https://www.w3.org/standards/webdesign/accessibility
Google Scholar
Widyanti, A., & Qurratu Ainizzamani, S.A. (2017). Usability evaluation of online transportation' user interface. 2017 International Conference on Information Technology Systems and Innovation (ICITSI), 82-86.
Google Scholar
Vollenwyder, B., Petralito, S., Iten, G.H., Brühlmann, F., Opwis, K., & Mekler, E.D. (2022). How compliance with web accessibility standards shapes the experiences of users with and without disabilities. Int. J. Hum. Comput. Stud., 170, 102956.
Google Scholar
Authors
Katarzyna KUREKLublin University of Technology, Faculty of Electrical Engineering and Computer Science, Department of Computer Science Poland
Authors
Mariusz DZIENKOWSKILublin University of Technology, Faculty of Electrical Engineering and Computer Science, Department of Computer Science Poland
Authors
Paweł POWROZNIKLublin University of Technology, Faculty of Electrical Engineering and Computer Science, Department of Computer Science Poland
Statistics
Abstract views: 58PDF downloads: 34
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
All articles published in Applied Computer Science are open-access and distributed under the terms of the Creative Commons Attribution 4.0 International License.
Most read articles by the same author(s)
- Błażej BADZIO, Agnieszka BODZIAK, Bartłomiej BRODAWKA, Karol BUCHAJCZUK, Maria SKUBLEWSKA-PASZKOWSKA, Mariusz DZIEŃKOWSKI, Paweł POWROŹNIK, ANALYSIS OF THE USABILITY AND ACCESSIBILITY OF WEBSITES IN VIEW OF THEIR UNIVERSAL DESIGN PRINCIPLES , Applied Computer Science: Vol. 18 No. 3 (2022)
Similar Articles
- Błażej BADZIO, Agnieszka BODZIAK, Bartłomiej BRODAWKA, Karol BUCHAJCZUK, Maria SKUBLEWSKA-PASZKOWSKA, Mariusz DZIEŃKOWSKI, Paweł POWROŹNIK, ANALYSIS OF THE USABILITY AND ACCESSIBILITY OF WEBSITES IN VIEW OF THEIR UNIVERSAL DESIGN PRINCIPLES , Applied Computer Science: Vol. 18 No. 3 (2022)
- Ghania Zidani, Djalal DJARAH, Abdslam BENMAKHLOUF, Laid KHETTACHE, OPTIMIZING PEDESTRIAN TRACKING FOR ROBUST PERCEPTION WITH YOLOv8 AND DEEPSORT , Applied Computer Science: Vol. 20 No. 1 (2024)
- Irena NOWOTYŃSKA, Stanisław KUT, COMPARATIVE ANALYSIS OF THE IMPACT OF DIE DESIGN ON ITS LOAD AND DISTRIBUTION OF STRESS DURING EXTRUSION , Applied Computer Science: Vol. 14 No. 4 (2018)
- Grzegorz SUCHANEK, Roman FILIPEK, COMPUTATIONAL FLUID DYNAMICS (CFD) AIDED DESIGN OF A MULTI-ROTOR FLYING ROBOT FOR LOCATING SOURCES OF PARTICULATE MATTER POLLUTION , Applied Computer Science: Vol. 18 No. 3 (2022)
- Anna MACHROWSKA, Robert KARPIŃSKI, Józef JONAK, Jakub SZABELSKI, NUMERICAL PREDICTION OF THE COMPONENT-RATIO-DEPENDENT COMPRESSIVE STRENGTH OF BONE CEMENT , Applied Computer Science: Vol. 16 No. 3 (2020)
- Anna MACHROWSKA, Robert KARPIŃSKI, Przemysław KRAKOWSKI, Józef JONAK, DIAGNOSTIC FACTORS FOR OPENED AND CLOSED KINEMATIC CHAIN OF VIBROARTHROGRAPHY SIGNALS , Applied Computer Science: Vol. 15 No. 3 (2019)
- Błażej CZAJKA, Patryk RÓŻYŁO, Hubert DĘBSKI, STABILITY AND FAILURE OF THIN-WALLED COMPOSITE STRUCTURES WITH A SQUARE CROSS-SECTION , Applied Computer Science: Vol. 18 No. 2 (2022)
- Robert KARPIŃSKI, Przemysław KRAKOWSKI, Józef JONAK, Anna MACHROWSKA, Marcin MACIEJEWSKI, COMPARISON OF SELECTED CLASSIFICATION METHODS BASED ON MACHINE LEARNING AS A DIAGNOSTIC TOOL FOR KNEE JOINT CARTILAGE DAMAGE BASED ON GENERATED VIBROACOUSTIC PROCESSES , Applied Computer Science: Vol. 19 No. 4 (2023)
- Rafał WOJSZCZYK, VERIFICATION OF ACCURACY AND COST OF USE METHODS OF QUALITY ASSESSMENT OF IMPLEMENTATION OF DESIGN PATTERNS , Applied Computer Science: Vol. 15 No. 1 (2019)
- Ihor PYSMENNYI, Anatolii PETRENKO, Roman KYSLYI, GRAPH-BASED FOG COMPUTING NETWORK MODEL , Applied Computer Science: Vol. 16 No. 4 (2020)
You may also start an advanced similarity search for this article.
