CHATGPT IN COMMUNICATION: A SYSTEMATIC LITERATURE REVIEW

Muhammad Hasyimsyah BATUBARA

jamshedmohammad01@gmail.com
Department of English, Faculty of English, STAIN Mandailing Natal, Panyabungan (Indonesia)
https://orcid.org/0000-0003-2709-7802

Awal Kurnia Putra NASUTION


Department of Tarbiyah, Faculty of Tarbiyah, IAIN Takengon, Aceh Tengah (Indonesia)
https://orcid.org/0000-0003-2791-1982

NURMALINA


Department of Tarbiyah, Faculty of Tarbiyah, IAIN Takengon, Aceh Tengah (Indonesia)
https://orcid.org/0009-0001-5623-7109

Fachrur RIZHA


IAIN Takengon, Faculty of Communication Science, Department of Communication Science (Indonesia)
https://orcid.org/0009-0007-1447-4679

Abstract

This systematic literature review examines the role of ChatGPT in communication. ChatGPT's ability to imitate human-like interactions has broad implications in various sectors, such as education, healthcare, and customer service in the digital-based economy. The authors used a systematic and structured manuscript selection method in this research to collect and analyze literature on the use of ChatGPT in a communication context. A systematic literature review (SLR) method was used, involving an extensive search through the Scopus and Google Scholar databases with the keywords "ChatGPT" and "communication." Manuscript selection required strict inclusion and exclusion criteria. Of the 623 articles found, 30 were selected for further review. The research results show that using ChatGPT in communication has had both positive and negative impacts. Positive impacts involve increasing the efficiency and effectiveness of communications, especially in education, marketing, ethics, and health. However, challenges such as ethical considerations, the risk of plagiarism, and a limited understanding of context and emotional interactions were also identified. The use of ChatGPT in education, health, and various other fields has demonstrated great potential to improve communication processes, decision-making, and work efficiency. However, to ensure responsible and sustainable use, we must address specific ethical challenges and risks. This study provides a comprehensive overview of recent developments in using ChatGPT in communications, while also highlighting the practical and ethical implications that must be considered. With careful consideration of the advantages and limitations, ChatGPT in communications can significantly contribute to various fields.


Keywords:

ChatGPT, Communication, A Systematic Literature Review, Healthcare, Efficiency

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Published
2024-09-30

Cited by

BATUBARA, M. H., NASUTION , A. K. P., NURMALINA, & RIZHA, F. (2024). CHATGPT IN COMMUNICATION: A SYSTEMATIC LITERATURE REVIEW. Applied Computer Science, 20(3), 96–115. https://doi.org/10.35784/acs-2024-31

Authors

Muhammad Hasyimsyah BATUBARA 
jamshedmohammad01@gmail.com
Department of English, Faculty of English, STAIN Mandailing Natal, Panyabungan Indonesia
https://orcid.org/0000-0003-2709-7802

Authors

Awal Kurnia Putra NASUTION  

Department of Tarbiyah, Faculty of Tarbiyah, IAIN Takengon, Aceh Tengah Indonesia
https://orcid.org/0000-0003-2791-1982

Authors

NURMALINA 

Department of Tarbiyah, Faculty of Tarbiyah, IAIN Takengon, Aceh Tengah Indonesia
https://orcid.org/0009-0001-5623-7109

Authors

Fachrur RIZHA 

IAIN Takengon, Faculty of Communication Science, Department of Communication Science Indonesia
https://orcid.org/0009-0007-1447-4679

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