Transforming ERP interfaces in production environments: An empirical evaluation using the User Experience Questionnaire

This study aims to evaluate the user experience (UX) of Enterprise Resource Planning (ERP) system modules in Polish enterprises' information and communication technology-based production environments. The research plan includes quantitative research as part of a doctoral thesis, which will be complemented by qualitative methods such as task-based usability tests, heuristic analysis and in-depth interviews with users. A descriptive research design was employed using an online survey incorporating the User Experience Questionnaire (UEQ) to gather quantitative data. The survey was distributed to a diverse group of respondents, including students, alumni, and production practitioners, to capture perceptions of three screens of the ERP system (General Operations Registration, Personalised Operations Registration, and Employee Panel Operations Registration), which enable the registration of operations. Raw responses from a seven-point Likert scale were transformed into a continuous scale and statistical analyses were conducted to compute descriptive metrics and confidence intervals. The findings indicate that the pragmatic dimensions — namely, perspicuity, efficiency, and dependability — received favourable evaluations, demonstrating robust usability and clear functionality. In contrast, the hedonic dimensions, particularly stimulation and novelty, were rated as neutral to negative. This suggests that, although the ERP modules effectively support routine tasks, they lack innovative appeal and engaging design. Benchmark comparisons revealed that the interfaces generally fell within the lower quartile, highlighting the need for targeted UI/UX refinements to enhance visual attractiveness and user motivation. In conclusion, the study highlights the importance of balancing functional performance with improved aesthetic and hedonic attributes to optimise the effectiveness of ERP systems in production engineering settings.